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Open Pit Barbecue
Don't try to place a phone order
Tried to place an order over the phone today. A female answered the phone talking extremely FASt and stated "we do not take blocked calls, hang up & call back unblocked". Then she hung up! So much for placing my order there, calling B&M now.
posted September 18, 2015
I was seated with no wait and that was the best part of my visit. After being seated I waited 15 mins. before someone finally arrived with apologies due to mix up in tables. Server sd. she was in the back. Server explained there was no take out for endless shrimp and that I could order 2 shrimp items before ordering more shrimp. I understood no take out nor take home. We ordered more shrimp and server sd. she would put it in but that's it. While server was prying over our table to see if we've eaten every morsel of our shrimp, I asked if this was endless shrimp or not? There was no disclaimer as to how many shrimp has to be eaten before we could or mo9re shrimp. Server stated they were told by management to look and monitor shrimp. In assition Server served us shrimp we never asked for that was over cooked and plated in a way I would never serve to a customer. We questioned the shrimp that was not ordered, which server stated was pop corn shrimp, and coconut shrimp that was ordered but over cooked and dried up. Next we called for the manager so Maria came and apologized with no customer service recovery. She explained that the server did as she was taught to monitor the shrimp eaten by customers. Server continued to bring shrimp that we hadn't ordered and apologized for mix ups. Server replaced shrimp. Two mangers spoke with us Maria and Valarie and gave apologies but both stated server was doing her job. We expect great customer service when we come to Red Lobster with professional service. The service was terrible and no customer service recovery at all.
posted September 11, 2015
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