Reviews of A&J's Grill
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Holly and Hallie are awesome:-)
The two girls know us and what we order by heart. The burgers and waffle fries are great! The whole A&J's staff sent a get well card to me after surgery, talk about feeling like the CHEER's bar. They are great caring people. An outdoor patio would be nice. Dianne Bay Village
Review by Dianne from Bay Village posted November 04, 2009
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Unbelievable Toasted Sub Heaven
I have grown up with the Restaurant in Olean, New York. The food is great. The service has always been good, both Olean and Westlake. The employees running the day to day operations, Horrible attitudes and extremely rude. Although when you have High School Kids doing these jobs what can you excpect. Get the same thing at Mcdonalds or any other fast food joint.Overall great job,keep it going.
Review by Tony from North Olmsted posted August 14, 2009
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DITZY WORKERS/WRONG ORDERS
The girls take orders up front are clueless. Whether on the phone or in person- you just know that your order is going to turn out wrong. Not to mention the wait. they tell you 20 minutes and 40 minutes later you are still standing there. At least there is entertainment. As I waited an extra 30 minutes to pick up the office lunch order, I was entertained by how the girls treated the customers as they picked up their orders. They were rude and snotty. They act like they are right and if you dont like it, dont come in. they dont try to even act congenial. We are never going back there. The staff is rude and our orders are either made wrong or missing something.
Review by Marissa from Westlake posted August 03, 2009
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BE CAREFUL
I have been going to A&J's for over 3 years now, they have always gotten our company's food orders wrong, in some way, but they have decent food. Today, i called, here is how that went:
Girl answering the phone: Hello
ME: Hi, how much are the mini corn dogs
Girl answering the phone: Yes
ME: No, HOW MUCH are the mini corn dogs
Girl answering the phone: Oh, 4.29 for 10
ME: OK, great, i would like to order 10.
Girl answering the phone: OK
She then hung up
I called back and asked for a manager to take my order, as i was not very trusting that the girl would get any of my order correct, plus i have food allergies and i wanted to convey that to someone who was actually listening. The same teen girl answered, i explained that i wanted to talk to a manager she got me a "manager", which was for all i know her friend, because the woman that i then spoke with, when asked if she was a manager, she stated, "sorta".
by this point i was frustrated and told her i was going to McDonald's and hung up.
They called me back and offered that i talk to the owner, i explained that since they are accross the street i would take the time to get this straightened out. This is such a small thing, but important to me that my food is how i order it.
I walked in and met with all parties, including a woman with whom she claimed to be the owner. I was explaining the above exactly and i am the type of person who "wears his heart on his sleeve" and shows my frustration, but yet, remember, i am there, wasting my time, because even if they offer me free food, this was the first time i have tried to go back to A&J's Grill in over a year, since i had a bad burger that i had to go to the hospital over. I took responsiblity for trusting that A&J's listens. So i thought i would try again.
The owner wanted to step outside, i then trying talking to her, stating to explain that i have a food allergy and explain my perspective so that we were on the same page, as she has not been 100% involved.
She cut me off mid sentence. I stopped her from doing so and she kicked me off of the property.
My advise, check your order and remember, A&J's does NOT care if they hurt you!
Review by Jeff from Westlake posted May 12, 2009
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a & j
GOOD FOOD, GOOD PRICE. SERVICE IS GREAT. NICE LITTLE SIT DOWN JOINT. NOTHING FANCY, NOTHING SPECIAL, BUT THE FOOD. EXTREMELY CLEAN, NOT DIRTY AT ALL. NICE BATHROOM. SMALL TELEVISION. GOOD FOOD. GOOD FOOD.
Review by LOUIS from WESTLAKE posted May 11, 2009
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Best Burgers and Fries
THis is the best place to get burgers and fries. From the outside, this restaurant does not stand out. When I first saw the place I thought it was a bank going out of buisness. You have to move past that prejudice and eat at AJs--you will quickly realize this is one of the best places for a casual meal in the Cleveland area--the mushroom cheesburgers are the greatest!
Review by Anonymous from Bay Village posted August 18, 2006
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Amen to the Burger Lover's paradise
During a previous life, I reviewed burgers and fries for a small newspaper and A &J's ranked very high on my list. The burger was juicy, cooked as I asked and delicious. The fries were tasty. Try the buffalo waffle fries, they are very tasty. The only downside is that the place is so good, that it is packed during lunch. Either take a late lunch, order takeout or go for dinner. (I never have eaten there during the dinner hour, so I don't know if they are as busy as they are during lunch.)
Review by Einhard from Westlake posted December 26, 2005
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Burger lovers paradise
First off the prices are outstanding, and so is the service; considering that there arent to many tables to manage. If you are a burger lover this is the place to go, in my opinion A&J's has the best burgers in town.
Review by Pete from Westlake posted May 17, 2005
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