Reviews of Penn Station Restaurant
| Food |
 |
| Service |
 |
| Atmosphere |
|
| Cleanliness |
 |
Overall |
 |
|
|
|
Gross
Went there recently and ordered a large Italian for myself, a small cheesesteak for my son, and a large fry. Asked for banana peppers on the cheesesteak.
When we got home, we realized that the Italian was a MEDIUM and loaded with banana peppers. The cheesesteak was, predictably, missing the banana peppers. The fries were extremely soggy, cold, and had clearly been sitting out for a while.
I called to complain and the employee was defensive and rude. He took my name down and said that I could have a free small sub next time I came. When I showed up the following weeeknd, my name wasn't on any list and the cashier claimed that I was either making it up or just confused. Never going back.
Review by Vanessa from Westlake posted May 13, 2009
|
|
| Food |
 |
| Service |
|
| Atmosphere |
 |
| Cleanliness |
|
Overall |
|
|
|
|
Tempting Evil
Its awesome food if you can get them to make it right. I am a strict vegetarian and I asked them to scrape the grill and be careful not to fling meat from other orders into mine (I understand they are busy and accidents happen), however, the guy completely ignored my request and was very careless... I literally saw a significant amount of meat fall into my sandwich from another order that he was grilling too close... when I asked the guy to remove the pieces or do something about it he became very argumentative and insisted he never did what I was standing there watching him do. I was mad. It was lame and poor customer service.
Review by Sarah from Lakewood posted April 13, 2009
|
|
| Food |
|
| Service |
|
| Atmosphere |
|
| Cleanliness |
|
Overall |
 |
|
|
|
NEVER GO HERE
Penn Station Rocky River is so bad it's funny. They ALWAYS mess up your order (wrong toppings, wrong sizes, wrong sandwiches, etc.). When you complain, they're either rude or just don't respond. SAVE YOUR $$$, GO SOMEWHERE ELSE!!
Review by Nick from Penn Station - Rocky River posted March 05, 2009
|
|
| Food |
|
| Service |
|
| Atmosphere |
|
| Cleanliness |
|
Overall |
|
|
|
|
Garbage food
Terrible. We used to go there for work all the time and the food was fantastic - lots of toppings, reasonable value, etc. Now, it's awful. They almost always make a mistake with your order (putting toppings on when you didn't wnat them, leaving key ingredients out, etc.). Plus, the portions are much smaller than what is pictured. Overpriced as well.
I hate to say it, but this location is so bad that it makes Subway taste good. Ugh.
Review by Jennifer from Rocky River, OH posted November 20, 2008
|
|
|
|
