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Reviews of Bricco
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8 yr old received 2nd degree burns at Bricco Cleveland
On 7/21/12 I went to Bricco Restaurant with my mom, sister, and 2 daughters we were going to see the 1:30 pm showing of Mama Mia. When we were sat and the waiter James came to our table he asked us" if we were seeing the show", we replied "yes" he then preceded to tell us "that we only had an hour and we had better hurry up" at once we felt rushed. My mom who is 67 had to go to the restroom upon her return James was at our table ready to take our order. She had not even looked at the menu yet. He continued to stand right by her. We then decided (because he was standing there) to all order the pizza. When the pizza was brought to the table he did not advise that it was very hot (like most waiters/waitress would do.) He decided to inform us about boxing our pizza's (we didn't even start to eat yet). I was so amazed at how he was rushing us that when my 8 yr old went to get a piece of pizza the cheese slid off of it onto the top of her right hand. When I realized this and had her wipe it off and went to get her and put her hand in a glass of water, she received 2nd degree burns. At this time James quietly left our table and stood at the bar. He did not go and get any help or tell the manager of what happened until he came to our table about 10 mins later and I informed him that I had to take her to the hospital. I was in shock and really did not know what to do not being from Cleveland and not having transportation we were trying to figure out what & where we were going. They did not offer any assistance; like to call an ambulance, taxi, I don't know help in any way. I guess the GM came to the table w/the chef and brought an ice pack plus some type of anti burn cream (he did not identify himself as the GM). Which I put on because I was in shock (I should not have done that advised the hospital.) Oh plus they brought the BILL!!! We paid (because we were more worried about my 8 yr old), and was on the way out when one of the bussers (thank god for him) told us about ST V's which was the closest hospital (they were excellent!) We walked that whole way there. The thing that truly amazes me (coming from a family who has been inthe restaurant business for a long time) is how they treated us and did not help at all. They did not seem concern on how she was. We called that night and the GM did not even ask how she was doing, and went on to say that "this was her fault and they did not have to do anything. They provided us a service and we in turn had to pay for that service." If this is the way they treat their patrons and run their restaurants I am truly disappointed in their morals and values.
This is one of the worst experiences that I have ever had. They feel that they did not have to help us. I guess they didn't have to but it would have been the right thing to do.
Review by Jennifer Lynne Jensen from Toledo posted July 24, 2012
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Horrible Management!
Had 6 people with us for my parents 38th anniversary on 10-27-10 at 6:30 pm. Ordered apps, they were good! I ordered the penne with shrimp, crab, and scallops, that was good! My mom ordered the veal parmesan and it was too chewy for her to eat more than 2 bites! We told the server, and he took the meal away and didn't say a word. I figured a manger would come over and talk to our table. When the server brought us the check, my mom's meal was still on the tab. I asked to speak to the manager. I told the manager that my mom's meal was cooked improperly and he ARGUED with me stating that veal is a chewy meat and it was cooked properly and it just wasn't to her liking. I asked if he had tried my mom's meal. He said he had not but he has had the Veal Parmesan at his restaurant before and this meal is always the same no matter who or when it has been cooked! He then told me that it comes from the same packaging company and they cook it the same way every time therefore it is not the restaurant's fault it is my mother's fault because she must not like veal cooked properly! This angered me, as well as the rest of my family at my table and the manager and my entire party proceeded yelling in the middle of the restaurant! I asked for his boss' name and he said that it stopped with him! I asked for the owner's name and he gave me a business card! DO NOT EAT HERE! If you get a bad meal, it is your fault not theirs!
Review by Mark Welden from Akron, OH posted October 27, 2010
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Very Good Food at a Very Good Price
For the price you can't beat the consistently good and fresh selection of fish, beef and chicken entre's. They never skimp on portions. Except when they get pounded I have always had pretty good and friendly service. Their artichoke soup is a house specialty.
Review by pat from akron posted July 14, 2009
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Not That Hot
Went last night with a friend and the experience was not good. I had the crab cakes with mashed potatoes and slaw which cost $18. The crab cakes and slaw were awesome. The mashed potatoes were just okay. I ordered a chardonnay, which was served way too cold. I also had a tiramisu gelato that didn't have any flavor, so I sent it back. Our service was horrible! Our waiter would show up every twenty minutes or when he felt like it. He forgot silverware, refills and his manners. Overall the food was ok, but the service was so bad that I will not be going back.
Review by Sara P. from Kent posted August 26, 2007
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Bricco (named after a wine region in Piedmont, Italy) has a winning combination of creative, carefully prepared food and reasonable prices. Chef Adam Smith (formerly of Pucci's in the Valley) and owner David Glenny (the former manager at the Inn at Turner's Mill) have fashioned extensive lunch, dinner and beverage menus. The double-sided wine list has one half devoted to selections from Italy, with descriptions of the entries from each region. As for the food, there's plenty to get excited about. The house salad consists of mixed greens with a nicely balanced white balsamic vinaigrette, along with red onions, pecans and baby tomatoes. Favorite entrees include a thin-crusted pizza with herb-roasted potato, bell pepper, mixed herbs, smoked chicken and citrus sauce, and the chef's version of mac and cheese: rotelle with chorizo, caramelized onion, basil and Chihuahua cheese-cream sauce. Try it - you'll like it.
Review by Northern Ohio Live posted June 03, 2005
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Irresisitibly Yummy!!!!
Bricco has a comfortable, classy aura, which makes you feel as though are eating amongst the elite! The customer service is out of this world from the time you walk in the door, as you are seated at tables with candles and given menus with anything from inexpensive appetizers and brick oven pizzas to wonderful reasonably priced entrees that will have you talking for weeks. This has become a favorite place of my Graduate school friends and I, as the wines and martinis are to die for, and the chef is top notch and cooks to you liking each time. If you are planning on a night out with a stop to Bricco on the weekend, call ahead and make reservations to be proactive(there is valet parking too-great for snowy nights). Once you are there, sit back and enjoy yourself!!!!
Review by Aimee M. from Akron, Ohio posted March 05, 2005
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