Reviews of Brown Derby Roadhouse
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Great Deal...Great service!!!
Monday thru Wednesday it's $12.95 for a 16oz. T bone steak dinner with salad & side. The service is great at the bar area. The bartenters are FAST Courtious and entertaining. The drink prices are average for the area.
You will pay MORE than $ 12.95 for a steak alone at the grocery store
Review by Bob from Euclid posted October 26, 2009
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Not quite mediocre
Decided to try again after major disappointment 2 years ago. Still not improved. Food was decent, but I've had better; service was okay; Diet Coke was terrible - how can you screw it up. And worst of all, 3 hours later I still smell like a deep fryer - disgusting and certainly not even close to fine dining. Maybe we will try it again in a couple of years-not!
Review by Sandy from Cleveland posted October 06, 2009
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Roach
I went in for dinner about 630 pm and ordered dinner, I had a diet coke with lime. I squeezed the lime with seeds into the glass. I had finished about half of the coke when I so something stuck to the glass, it was a dead roach, YIKES!!!! The manager came over and befor appologizing stated it did not come from them, the last time they were found in a cbox of coke flavoring. Well that made no difference did your server not notice the extra attachment on the glass or are they just accustomed to dirty glasses. The table adjacent to mine had appetizers, entree, and check before I received my entree-never mind I had to ask twice for salad and rolls. Oh the manager compted my meawhat meal-salad rolls and a roach infested diet coke.
Review by Shawnee Fox from Garfield Hts. posted October 03, 2009
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msg headache
I HAVE BEEN EATING THERE ABOUT FOUR MONTHS THE T BONE STEAK WAS EXCELLENT
UNTILL ON SEPT 15 2009 MY FREIND CAME IN TO TOWN FROM FLORIDA SO I TOOK HIM TO ROADHOUSE ON MAYFIELD RD. WE BOTH ORDERD T BONE AFTER TWO BITES WE PAID FOR IT AND LEFT. NOW MY OBERSEVATIONS ALL THE HELP I USED TO SEE WERE GONE. I ASK MY WAITER "YOU HAVE A NEW COOK DONT YOU" HE SAID YES
THIS IS WHAT CHANGED THE GOOD COOK IS GONE WITH MOST EMPLOYES THEN THEY SOAK THE STEAKS IN MSG IN A BARREL THEN HAVE A PRESS THAT BRANDES THE
STEAK WITH A CHECKER BOARD DESIGN TASTE SALTAY AS SEA WATER. BEFOR THE STEAKS WERE BROILED NO BRAND MARKS NOT SALTY.I THINK THEY BOUGHT CHEAP TOUGH MEAT AND SOME COMPANY MADE A KIND OF GIANT FORMAN GRILL AND SOLD ON THE IDEA.
Review by WALTER SOLO from S. EUCLID OH. posted September 16, 2009
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Not happy
A friend and I went out to dinner there on 2/21. Everything was fine until dinner was served. No rolls were given. Someone else brought the food. My firend had chicken tenders w/bbq sauce for $6.99. Had to ask for the BBQ sauce. I had the top sirlon steak for $14.99. Wasn't asked if I wanted steak sauce. No one asked how our meal was and if we needed anything. We were short change $5 on the bill. Which was returned by M.... the waitress. NO one apology from the manger or the waitress. Very poor service. Food was good.
Review by Sharon from Lyndhurst posted February 23, 2009
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Great Special
This special was great! It's funny how some folks have great experiences and some folks have awful ones. We paid $12.99 for a T-bone steak with melted blue cheese, a huge baked sweet potato, salad, delicious rolls with sweet butter... it was a wonderful meal! The service was great...waiter was attentive, helpful, nice, funny...I can't wait to go back. The only thing I didn't like was the booth seat...too straight up and down for my back...but all the while I was chewing and talking it didn't bother me...lol!
Review by naynay from lyndhurst posted February 05, 2009
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Hats Off to The Lyndhurst Brown Derby Roadhouse!!!
We plan on treating my mother-in-law (for her 89th birthday) again at The Brown Derby/Roadhouse in Lyndhurst this weekend. I was searching their web site when I read several very surprising--- well, honestly, I thought INCREDIBLE reviews. We were last there in June with two of my husband's great aunts (one also 89 and the other 94) and none of us could stop talking about how pleased we were! I am a steak lover and my husband and I have eaten some of the finest beef in the world! The Kobe steak I ate in Japan can't be surpassed, and of course there are some very fine restaurants right here in Greater Cleveland. But my steak at the Brown Derby was done to perfection! Our baked potatoes were humongous, and yes, they were freshly baked, delicious and HOT! Our server's care was right on the money! She was courteous, knowledgeable, pleasant, and unbelievably patient in spite of the fact that she was serving four very old women!! (Three of 'em were so old, a tip to many of their generation was leaving a couple of coins under the saucer! And most of my generation who've ever been servers know this!) Even if we didn't benefit from using a Plain Dealer coupon, I'd say we all found it an excellent value and something to look forward to in the near future!
Review by Denise F. from Mentor posted September 10, 2008
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If you can't cook steak, you can't call yourself a steakhouse restaurant!
I ordered a steak filet minion ($23.00) prepared to a medium doneness, and asked the server to make sure that they butterfly it. The service was initially pleasent and attentive. My steak arrived unbutterflied and when I sliced it I found the meat more raw than rare (medium doneness must not even be a part of the restaurant's vocabulary.) When I notified the server that the steak was raw and unbutterflied, she insisted that the slice in the meat proved that it had been butterflied. I told her that I sliced the steak in order to check its doneness and that I had order it medium. She appeared annoyed but offered to have another prepared properly which I appreciated. Our server then disappeared until 40 minutes later, after my husband had long ago finished his entire meal, my newly prepared steak arrived. It was so well done that it might as well have been cooked the night before and left on the broiler to inhance its petrification. My husband spoke with one of the managers who said that she is not in the kitchen so she can't control how the steaks are prepared. The atmosphere has improved since the restaurant was remodeled but the overall feeling one gets while dining there is of chaos. The chefs can't cook, the managers don't care, and the servers are lost in the back of the restaurant most of the time. Well, if you claim to be a steakhouse, you need to know how to prepare steak. Too much room for improvement needed at the roadhouse to bother wasting my time and money there.
Review by Anonymous from Lyndhurst posted January 27, 2008
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Great Special......HORRIBLE SERVICE
The Roadhouse on Lyndhurst proudly boasted an over 1 lb porterhouse t-bone steak meal for $11.99. Upon receiving a rush of customers they were unable to deliver the service that one would expect when eating out. When we were greated by our server we were warned that they were busy. After taking our order we requested only white rolls as the wheat ones are usually really hard and not very tasty, we were told that there were no more white rolls and that the wheat ones were great today. After receiving our salad we were told that there were no more fresh made rolls and was given a bowl of rolls that were purchased from the bakery seconds store down the street by the district manager (admittedly so by the server). The salad was great although there were quite a few huge hunks of lettuce about the size of soft balls. When out steaks arrived we only received 5 of 6, our order was rather simple. 4 medium well 2 well done. It was chaos to say the least. All the steaks were over cooked on the outside and undercooked on the inside. Charred was an understatement. The excuse by the assistant manager is that they were busy. When asked for steak sauce we were given a bottle of a1 with about a table spoon of sauce in it and was told that there was no more steak sauce in the store.
This was a poor excuse of management, service and preparation.
Review by Disatisfied from Cleveland, OH posted December 19, 2007
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We want the old Roadhouse back!
We had always liked Roadhouse, but the only problem was they opened late and was always very crowded. We decided to go on 7/1/07. Suprisingly there was no wait, and it wasn't crowded at all. The first thing that I noticed there wasn't any peanut shells on the floor (which was good 'cause I thought that was very unsanitary). The waitress ****** came took our order and we waited. The salad was the best (its about time they got more flavors of salad dressing). We spent 11.99 for the chicken breast dinner, 14.99 for the center pork chops medium well (which was probably medium it was a little more pink than pork should have been), and my husband ordered the porterhouse 23.99 (it was supposed to be medium well but it was rare plus bloody) and he added the scampies for the x-tra 5.99 (they weren't cajun, they were overly seasoned). My husband is a very big guy who loves his steak, and if its not right he's very unhappy. The loaded baked potatoes that we paid x-tra for was cold, old, and it didn't even melt the butter nor the sour cream. So by the time ****** came back to the table we asked for boxes to go (so that we could go home to cook the food we had just spent 75.86 on that should have been prepared correctly in the first place), she said we should have told her and she could have taken it back to have them to cook it longer. See the problem I have with that is it doesn't matter how much you spend whether its a $1-$200, what you order is what you should get. How hard is it to make a medium well steak? The thicker it is the longer you should cook it. ****** said that the restuarant was under new management (what a shame). That was the whole point of coming to Roadhouse to get a really good steak, have a drink, and eat peanuts. Sometimes its better to leave well enough alone. The food was higher than the old Roadhouse, and the quality was horrible. When you eat out at least 3-4 times a week(as my family does), and spend good money and you don't get it I feel anyone else who does the same should know about it. It had been awhile since I went (before new mgmt) to Roadhouse, and you can best believe I can find somewhere else to go and blow $80 bucks on dinner. I am sick of companies who rely on the image of the company name, but yet fail to give you the quality that the comany name was once known and/or founded on.
Review by MZNANA33 from CLEVELAND HEIGHTS, OHIO posted July 02, 2007
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