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Brown Derby

5370 Mayfield Rd.
Lyndhurst, Ohio 44124

440.720.1173

American,Bar,Diner


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Reviews of Brown Derby

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this place has went down hill


Out of 5 meals that we got only 1 was satisfactory. We say at a table that was put next to another one. There was shredded cheese between the two. The restaurant was fairly empty as far as customers. The first isle smelled like urine. The waitress seemed put out when I asked for a regular coke after she brought me a diet. I ordered the beef medallions and they were so salty and had an after taste of being somewhat rancid. My husband's onion soup tasted like water. Our onion rings were so hard they were like hard croutons, one onion ring even had the peel still inside. We asked for a steak well done, and boy it was well done! The waitress didn't come back for a long time to see how our meal even was. Only one of us was brave enough to send the meal back. And to top it off my husband sent a message to the cook, "poor job" and the cook never came to inquire or remedy the situation. We have frequented this restaurant over the years and hasn't been here for about 3 months, but we won't be coming back until there are, new cooks.

Review by da from danielle posted October 12, 2014

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It wasnt A1


I ordered a porterhouse steak meal to go the bartender never greeted me.. He was rude and did not have teeth in his mouth. I asked for A1 and I poured it all over my steak when I got home only to find that it was heinz 57 with sugar in it and I called the manager and he told me to bring it back that evening and I told him no I live 40 minutes away and he said ok just give me your name i will take care of you when you come back ... I called before i went back a week later and he said he never told me that and i asked to speak to the manager and she or he i couldnt tell said i must have the steak even if its been a month old in your fridge! He lied and i was out of my money and my steak

Review by Lynda from Shaker ohio posted July 20, 2013

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Stellar !!!!!!!!


Me and my a Husband love Brown Derby, we go about once a month. Everytime we go we always have a wonderful time. Salad always fresh, and as much as you want!! always good. Thank you Brown Derby.....Great Job, Well done....

Review by Kathy @ Joe from south euclid posted December 07, 2012

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WE CALL IT BUTTER


we went to road house brown derby in lynd the 4 of us all ordered ribeye steaks we told waitress to bring alot of butter with rolls and for potatoes after i had butter on rolls i kept telling everyone butter didn't taste right and it wasn;t butter when i questioned waitress i said this is not butter she said no it's whipped margerine i asked for butter then why when we ask for butter didn't you say we don't serve butter only margerine she said we call it butter i said no it's margerine she said they didn't have any well when your paying 21.00 for a steak to me i think you should have butter i can have margerine at home and steaks were little over done i was afraid to say anything she might say it was something else and WE CALL IT STEAK

Review by Rosemarie from mayfield hts posted June 16, 2012

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Food borne illness? Rude treatment by manager...


My husband and I had dinner at Brown Derby Roadhouse last night and woke up in the middle of the night very ill. This continued through the day today. We called the restaurant to let them know something might be amiss, and were treated very poorly by a manager named Jay. He was rude, unconcerned and flippant, stating that it takes 72 hours for food borne illnesses to begin and how do we know it was his food, etc. Although we have a good feeling we got sick due to something we ate there, we are more digusted by his treatment of us than anything else. Sadly, we DO NOT recommend this restaurant due to this!

Review by Dan from Cleveland posted March 11, 2012

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IT AWESOMELY WONDERFUL!!!!!


FROM THE MOMENT WE ENTERED WITH OUR PARTY OF 30 WE HAD WORLD CLASS CUTOMER SERVICE! THE APPETIZERS AND ENTREE CAME OUT WITHOUT DELAY AND NOBODY WAS DISSATISFIED. THE DRINKS FROM THE BAR WERE AWESOME AND THE WAITRESS WAS VERY WELL GROOMED, A DELIGHT, AND PROFESSIONAL. WE HAVE MADE THIS OUR SPOT AND MY DAUGHTER WANTS TO HAVE HER 18TH BIRTHDAY DINNER THERE IN APRIL! AS AN AFRICAN AMERICAN I EMPATHIZE WITH A PREVIOUS POST FROM THE PERSON WHO SAID THEY WERE SEATED IN THE BACK BUT GOD DID GIVE US A MOUTH AND IT SHOULD HAVE BEEN USED TO REQUEST TO BE SEATED ELSEWHERE OR TO TELL THEM IT WAS OK TO WAIT FOR A TABLE TO BECOME AVAILABLE. I AM NOT PERFECT AND AT TIMES I HAVE MADE MISTAKES ON MY JOB BUT I AM ALWAYS GRATEFUL FOR THE OPPORTUNITY TO BE ALLOWED TO HAVE A DO BETTER...

Review by TANYA from CLEVELAND OHIO posted February 09, 2012

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Chef Ramsey they need your help!


I made a mistake going here, first off called in order. Waited on hold 10MIN!! called back someone else answered took my order and couldn't care less to answer questions. picked up 2 rib dinners for 47 bucks and it was like buffet style food, anywhere else would be better, should have went to Mcdonalds. Bartenders were rude and never even looked at me just brought food slapped it down and bill and expected tip. if your over 60 and never had good food you prob like it and the atmosphere. Funny smell inside and it wasn't food.

Review by Ratedcb from Mayfield heights posted December 31, 2011

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Don't listen to the under rated reviews!


When we first entered the restaurant, I noted the extremely "rustic" decor in the establishment, however it appeared to be done in a tasteful manner that would reflect the past traditions of Brown Derby. Our server was very attentive and made sure we had enough to drink the entire time. I ordered the top sirloin steak with crumbled blue cheese, medium well and a baked sweet potato with cinnamon butter. The food arrived quickly and was piping hot. My steak was cooked to perfection, and the blue cheese was melted and tasted very good. The restaurant appeared very clean and well kept, and the manager came over to the table to ask if everything was alright. Overall, I rate this a 4 out of 5. It doesn't get a "5" rating because it isn't the "best" steak I've ever had, but they do know how to cook a damn good steak! I would recommend going on Monday, Tuesday, Wednesday when they offer the weekly specials, which doesn't hit too hard on the wallet. For 2 adults and 2 children (on a Saturday) the bill came to around 75.00 (including tip).

Review by Sue from Cleveland posted November 20, 2011

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Not that bad at all!!


After reading some reviews on this site me and my girlfriend were skeptical about this place. But we decided to go anyways and give it a shot. when we first walked in i immediately liked the dim lighting and the wood work. it just put me in the mood for a big fat stake. after we were seated my server was nice and took are drink order. The food was good and so were the prices. the only problem we had were the obnoxious niggers siting next to us. they were loud and kept saying " ohhh you go girl" and " oh no he didn't" But all in all we were still able to enjoy are meal and i would go back anytime

Review by steve from lyndhurst posted November 19, 2011

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excellent experience


me an my husband gotothe roadhouse mayb4 times a month on steak nite. everything is excellent. so all these reviews i cant believe.so for all who read these go find out 4 yourselves.the bar ender is so funny and nice

Review by lisa from cleveland hts posted January 15, 2011

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Never had an answer


OK, I have not been to the Brown Derby Resturant in many years. At the time, it was called Girves' Brown Derby. The location was, as I had written earlier, near Cedar Road. Once again, the year was 1979...Yeh, I'm an old guy now. Too bad. I just remember how GREAT the steaks were(1300am), just kidding. And as always...ROLL TIDE! OK...Cam Newton is awesome!!

Review by Kevin Chase from Montgomery,AL posted October 26, 2010

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Waitress smelled like smoke and was always checking her cell phone


Rude service, Sunday service at around 2p.m not busy at all, food took to long and or waitress smelled like smoke and was always on her cell phone.She wasn't to educated about the cut of meat when questioned about Gus's favorite.She told us that we needed to order a better steak if we want it medium well. Also made a comment about are tip we left. We felt we weren't welcomed.

Review by Cliff from Gates Mills posted October 11, 2010

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Back Of The Bus


We arrived at opening. While there were only two other tables filled, we were taken to the absolute back of the restaurant, to the last booth, directly by the kitchen. My experience left me feeling like a deep south black during Jim Crow. I expressed my feelings of hurt to the owners and was dismissed. Ok, I was welcomed to come back to see what they are really about. Really? I asked for my meal to be refunded the next day, because I did not want to upset everyone's meal. My experience was not worth the refund of my money. I will never eat there or suggest this restaurant again to anyone!

Review by Disgusted from Ohio posted June 30, 2010

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No Porter house


I took my new girl freind out for a nice steak dinner,She had never been to Roadhouse and I bragged at how GREAT IT WAS.I ordered a porterhouse steak which is there top steak 5 min. later she came back and said they were out of poterhouse>So I settled for a T-bone (terrible) Her food was not up to her expectations either.Crappy service the rest of the meal!! upon leaving I noticed porterhouse steaks in the cooler display and desided to speak with a manager(JIM) .He asured me they had porterhouse and said if I would come back he would buy me a porterhouse dinner.I am gonna take him up on it and hope he fufills his promise I will keep you informed

Review by Bob Hambleton from Chardon,Ohio posted May 17, 2010

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brown derby i love you


i love the t-bone at 19.95 great deal me an husband go all the time i got good serve but the last time i went in i ask for a m-rare t-bone i got a well done steak but the manager was very nice about it an i got a m-rare t-bone just like i like it

Review by temeka wynn from cleveland posted May 05, 2010

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great afternoon out


My husband and I had a terrific time at the roadhouse! The service I would give an 8 the food a 10. The only reason why I'm giving the 8 for service is because our server was also the bartender and we had to wait at times longer than we wanted for certain things. The portions are right on the money. The atmosphere very inviting and private. I'm calling right now for take out.

Review by Pamela D from East Cleveland posted February 27, 2010

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OUR NIGHT OUT WAS RUINED BY THE STEAKS!


We went to the Brown Derby Roadhouse in Lynhurst for dinner on Friday, January 22, 2010. We have been to this restaurant before, and it was pretty good. Friday, it was horrible. The rolls that were brought at the beginning of the meal were hard, and not fresh at all. My husband had ordered a $19.99 ribeye /and shrimp, with extra mushrooms and onions, and I had ordered a $14.99 Sirloin Steak. When my husband's ribeye came back, it was full of fat and grisle. When we complained to our waiter, we were told that all ribeyes are full of fat and girsle like that. That we should expect that from the ribeye. The waiter actually pointed at my husband's steak, at all the fat and grisle running through it to make his point! My husband and I have both had ribeye before, and it was never full of fat and gristle, to the point that it could not even be eaten. We were treated like two country bumpkins who have never had steak before, and therefore, did not know what it should have looked or tasted like. $19.99-plus for one meal may be peanuts to some people, but to the working class it is alot of money. We should have been able to expect decent steaks, for our dinner, and our night out. We were not even given the option of talking to the manager. We could have made a scene and demanded to speak to the manager, but chose not to. I ordered my sirloin steak well done. It came back a little burnt . Usually when you order your steak extra-well-done, you can expect it to be burnt in places, but well done steaks are usually not burnt. I tolerated my steak, but my husband could not even eat his. Once he got a mouth full of grisle and fat, he lost his appetite. He could not even eat the shrimp that came with his meal. The only thing that was good about this meal was the salad, and the baked potatoes. Most people do not go to a steak house, and pay $42.00, just for the salad and potatoes though. Needless to say, we will never go back to this restaurant.

Review by Bobbie from Solon posted January 28, 2010

3
      

Southerner just wants to know is The Derby the same as back in the day.


Is the same Brown Derby that was in Cleveland on Fairmont Blvd(in the curve), near Cedar Rd? I have not been there since I moved back to Montgomery,Al. The steaks at The Brown Derby were awesome. I have been in Cleveland/Shaker Hts.in many years. Oh,By the way....Roll Tide!!! E-mail...Chasealarms@hotmail.com;Thank-You.

Review by Kevin Chase from Montgomery,AL posted January 19, 2010

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NOT VERY HAPPY


We went on 01/17/2010 My husband & I are celebrating our 3mo. anniversary, I ordered steak & shrimp $18.49 & he ordered Prime rib $17.99 my food was good but my husband requested his be cooked well done, when it came you could see the blood seeping out of the top, the waitress took it back & in about 3-5 mins brought it back & he cut into it & it still was not well done my husband told the waitress & she said the lighting makes food look lighter than what it really is...my husband gave up & said he would go ahead & eat it because he did not want to spoil our anniversary but we took most of it home so he can put it in the oven so when my man is not happy I'm not happy

Review by Sherry from Cleveland posted January 18, 2010

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PoorQuality...High Prices


I decided to take my wife out for a nice dinner after returning home from a business trip. I chose the Brown Derby Roadhouse... We had dined there several months ago and were not disappointed, but this Saturday's experience was far different. The waitress informed us that the specials on the board were all early bird specials and the advertised Steak special was Mon-Wed. Disappointed but determined to have a fine dinner at any cost we proceeded to order our steaks. My wife ordered Gus favorite 9 oz.for $13.95 When asked, the waitress said it was a thin cut of meat and should be prepared medium instead of medium well. I asked about the 12 oz and she said it too was a thin cut, and so she suggested I order a Porterhouse at $24.95, and I did order it prepared medium as well. Thsaladand rolls arrived and were good. Our steaks arrived and we were both disappointed with the quality of the meat... My wife' Sirloin was a thick chunk of meat that was tough, and tastless. My porterhouse was the worst I have ever had.. it too lacked any flavor.. it was done partial medium, but the rest of the steak was medium well to well.. I filled out a evaluation card when We told the waitress about our disappointment. She said "I agree" when commenting on the sirloin, and said she never orders it. I gave the card to the manager after we paid over $50 for our meals, and His only comment was " I'm sorry." We are sorry too... that we went there to eat... save yourself the money and go elsewhere.. The baked potatoes were excellent.. I wish I were a vegetarian.

Review by Dennis from Highland Hts posted December 06, 2009

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Great Deal...Great service!!!


Monday thru Wednesday it's $12.95 for a 16oz. T bone steak dinner with salad & side. The service is great at the bar area. The bartenters are FAST Courtious and entertaining. The drink prices are average for the area. You will pay MORE than $ 12.95 for a steak alone at the grocery store

Review by Bob from Euclid posted October 26, 2009

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Not quite mediocre


Decided to try again after major disappointment 2 years ago. Still not improved. Food was decent, but I've had better; service was okay; Diet Coke was terrible - how can you screw it up. And worst of all, 3 hours later I still smell like a deep fryer - disgusting and certainly not even close to fine dining. Maybe we will try it again in a couple of years-not!

Review by Sandy from Cleveland posted October 06, 2009

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Roach


I went in for dinner about 630 pm and ordered dinner, I had a diet coke with lime. I squeezed the lime with seeds into the glass. I had finished about half of the coke when I so something stuck to the glass, it was a dead roach, YIKES!!!! The manager came over and befor appologizing stated it did not come from them, the last time they were found in a cbox of coke flavoring. Well that made no difference did your server not notice the extra attachment on the glass or are they just accustomed to dirty glasses. The table adjacent to mine had appetizers, entree, and check before I received my entree-never mind I had to ask twice for salad and rolls. Oh the manager compted my meawhat meal-salad rolls and a roach infested diet coke.

Review by Shawnee Fox from Garfield Hts. posted October 03, 2009

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msg headache


I HAVE BEEN EATING THERE ABOUT FOUR MONTHS THE T BONE STEAK WAS EXCELLENT UNTILL ON SEPT 15 2009 MY FREIND CAME IN TO TOWN FROM FLORIDA SO I TOOK HIM TO ROADHOUSE ON MAYFIELD RD. WE BOTH ORDERD T BONE AFTER TWO BITES WE PAID FOR IT AND LEFT. NOW MY OBERSEVATIONS ALL THE HELP I USED TO SEE WERE GONE. I ASK MY WAITER "YOU HAVE A NEW COOK DONT YOU" HE SAID YES THIS IS WHAT CHANGED THE GOOD COOK IS GONE WITH MOST EMPLOYES THEN THEY SOAK THE STEAKS IN MSG IN A BARREL THEN HAVE A PRESS THAT BRANDES THE STEAK WITH A CHECKER BOARD DESIGN TASTE SALTAY AS SEA WATER. BEFOR THE STEAKS WERE BROILED NO BRAND MARKS NOT SALTY.I THINK THEY BOUGHT CHEAP TOUGH MEAT AND SOME COMPANY MADE A KIND OF GIANT FORMAN GRILL AND SOLD ON THE IDEA.

Review by WALTER SOLO from S. EUCLID OH. posted September 16, 2009

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Not happy


A friend and I went out to dinner there on 2/21. Everything was fine until dinner was served. No rolls were given. Someone else brought the food. My firend had chicken tenders w/bbq sauce for $6.99. Had to ask for the BBQ sauce. I had the top sirlon steak for $14.99. Wasn't asked if I wanted steak sauce. No one asked how our meal was and if we needed anything. We were short change $5 on the bill. Which was returned by M.... the waitress. NO one apology from the manger or the waitress. Very poor service. Food was good.

Review by Sharon from Lyndhurst posted February 23, 2009

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Great Special


This special was great! It's funny how some folks have great experiences and some folks have awful ones. We paid $12.99 for a T-bone steak with melted blue cheese, a huge baked sweet potato, salad, delicious rolls with sweet butter... it was a wonderful meal! The service was great...waiter was attentive, helpful, nice, funny...I can't wait to go back. The only thing I didn't like was the booth seat...too straight up and down for my back...but all the while I was chewing and talking it didn't bother me...lol!

Review by naynay from lyndhurst posted February 05, 2009

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Hats Off to The Lyndhurst Brown Derby Roadhouse!!!


We plan on treating my mother-in-law (for her 89th birthday) again at The Brown Derby/Roadhouse in Lyndhurst this weekend. I was searching their web site when I read several very surprising--- well, honestly, I thought INCREDIBLE reviews. We were last there in June with two of my husband's great aunts (one also 89 and the other 94) and none of us could stop talking about how pleased we were! I am a steak lover and my husband and I have eaten some of the finest beef in the world! The Kobe steak I ate in Japan can't be surpassed, and of course there are some very fine restaurants right here in Greater Cleveland. But my steak at the Brown Derby was done to perfection! Our baked potatoes were humongous, and yes, they were freshly baked, delicious and HOT! Our server's care was right on the money! She was courteous, knowledgeable, pleasant, and unbelievably patient in spite of the fact that she was serving four very old women!! (Three of 'em were so old, a tip to many of their generation was leaving a couple of coins under the saucer! And most of my generation who've ever been servers know this!) Even if we didn't benefit from using a Plain Dealer coupon, I'd say we all found it an excellent value and something to look forward to in the near future!

Review by Denise F. from Mentor posted September 10, 2008

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If you can't cook steak, you can't call yourself a steakhouse restaurant!


I ordered a steak filet minion ($23.00) prepared to a medium doneness, and asked the server to make sure that they butterfly it. The service was initially pleasent and attentive. My steak arrived unbutterflied and when I sliced it I found the meat more raw than rare (medium doneness must not even be a part of the restaurant's vocabulary.) When I notified the server that the steak was raw and unbutterflied, she insisted that the slice in the meat proved that it had been butterflied. I told her that I sliced the steak in order to check its doneness and that I had order it medium. She appeared annoyed but offered to have another prepared properly which I appreciated. Our server then disappeared until 40 minutes later, after my husband had long ago finished his entire meal, my newly prepared steak arrived. It was so well done that it might as well have been cooked the night before and left on the broiler to inhance its petrification. My husband spoke with one of the managers who said that she is not in the kitchen so she can't control how the steaks are prepared. The atmosphere has improved since the restaurant was remodeled but the overall feeling one gets while dining there is of chaos. The chefs can't cook, the managers don't care, and the servers are lost in the back of the restaurant most of the time. Well, if you claim to be a steakhouse, you need to know how to prepare steak. Too much room for improvement needed at the roadhouse to bother wasting my time and money there.

Review by Anonymous from Lyndhurst posted January 27, 2008

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Great Special......HORRIBLE SERVICE


The Roadhouse on Lyndhurst proudly boasted an over 1 lb porterhouse t-bone steak meal for $11.99. Upon receiving a rush of customers they were unable to deliver the service that one would expect when eating out. When we were greated by our server we were warned that they were busy. After taking our order we requested only white rolls as the wheat ones are usually really hard and not very tasty, we were told that there were no more white rolls and that the wheat ones were great today. After receiving our salad we were told that there were no more fresh made rolls and was given a bowl of rolls that were purchased from the bakery seconds store down the street by the district manager (admittedly so by the server). The salad was great although there were quite a few huge hunks of lettuce about the size of soft balls. When out steaks arrived we only received 5 of 6, our order was rather simple. 4 medium well 2 well done. It was chaos to say the least. All the steaks were over cooked on the outside and undercooked on the inside. Charred was an understatement. The excuse by the assistant manager is that they were busy. When asked for steak sauce we were given a bottle of a1 with about a table spoon of sauce in it and was told that there was no more steak sauce in the store. This was a poor excuse of management, service and preparation.

Review by Disatisfied from Cleveland, OH posted December 19, 2007

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We want the old Roadhouse back!


We had always liked Roadhouse, but the only problem was they opened late and was always very crowded. We decided to go on 7/1/07. Suprisingly there was no wait, and it wasn't crowded at all. The first thing that I noticed there wasn't any peanut shells on the floor (which was good 'cause I thought that was very unsanitary). The waitress ****** came took our order and we waited. The salad was the best (its about time they got more flavors of salad dressing). We spent 11.99 for the chicken breast dinner, 14.99 for the center pork chops medium well (which was probably medium it was a little more pink than pork should have been), and my husband ordered the porterhouse 23.99 (it was supposed to be medium well but it was rare plus bloody) and he added the scampies for the x-tra 5.99 (they weren't cajun, they were overly seasoned). My husband is a very big guy who loves his steak, and if its not right he's very unhappy. The loaded baked potatoes that we paid x-tra for was cold, old, and it didn't even melt the butter nor the sour cream. So by the time ****** came back to the table we asked for boxes to go (so that we could go home to cook the food we had just spent 75.86 on that should have been prepared correctly in the first place), she said we should have told her and she could have taken it back to have them to cook it longer. See the problem I have with that is it doesn't matter how much you spend whether its a $1-$200, what you order is what you should get. How hard is it to make a medium well steak? The thicker it is the longer you should cook it. ****** said that the restuarant was under new management (what a shame). That was the whole point of coming to Roadhouse to get a really good steak, have a drink, and eat peanuts. Sometimes its better to leave well enough alone. The food was higher than the old Roadhouse, and the quality was horrible. When you eat out at least 3-4 times a week(as my family does), and spend good money and you don't get it I feel anyone else who does the same should know about it. It had been awhile since I went (before new mgmt) to Roadhouse, and you can best believe I can find somewhere else to go and blow $80 bucks on dinner. I am sick of companies who rely on the image of the company name, but yet fail to give you the quality that the comany name was once known and/or founded on.

Review by MZNANA33 from CLEVELAND HEIGHTS, OHIO posted July 02, 2007


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