D'Agnese's Tomato Grill

D'Agnese's Tomato Grill Restaurant Reviews:

Food Good, disappointed with the Dishonesty. January 01, 2008 Food Service Atmosphere Cleanliness Overall        I made a reservation for New Year's Eve for a long time friend and myself. I excited to take my friend to a restaraunt in the area in which I work. The food was good, the service was fine. I was very dissapointed though that the server took it upon themselves to double up on tip for themselves. I check my account daily online. I paid them with my Visa and left a (more than 20%) tip. They decided to charge me tip on top of my leaving cash. A total of about 42% tip! I even had drawn a line through the charge slip because I was leaving a cash tip for about 25% of the bill. Very disappointed with the dishonesty. Hopefully, they will do the right thing because I work in that area and will tell all my customers whom come through my establishment about that if they do not. I don't play that game. I work for a company in that area in which my staff get tips. I would be furious if one of my employees had done that to a customer. Review By: David Long From Hudson, OH

DISASTER! October 04, 2007 Food Service Atmosphere Cleanliness Overall        I don't know where to begin...the encounter I had at this restaurant has made me leary of eating at restaurants...all together. The catastrophe started after the server had taken the our (my friend and I) orders. We were served salads that were not the correct size we ordered (we ordered small and we were served large). While we were waiting for the server to return to the table, I noticed a hair on the side of the salad bowl. I immediately flagged down a different server and pointed out the disgusting find. She did not appear shocked or apologetic. I tell her that I do not want another salad, just the pasta I ordered. Meanwhile, my friend is reluctantly eating the salad she ordered. 15 minutes later the pasta comes out. (I am trying to give the benefit of the doubt and forget about the hair). After I eat my dinner and my friend eats a total of 10 bites of the salad (because she is so unsettled by the discovery of the hair), we decide to order dessert. After we order, my friend heads to the restroom to wash her hands. The server comes back and asks if the empty glasses that have been located at the end of the table for the past 15 minutes need refilled, to which I reply "yes." She brings back the refills and I again take notice to something. There is red lipstick on one of the glasses. My friend or I are NOT wearing lipstick. Just as I make the second disgusting discovery, my friend and the desserts arrive. I point out the lipstick and she immediately calls over our server. She says that she is sorry, and says "...I completely understand, I wouldn't drink it either..." To that remark, I am speachless! She is the one who served the glass with crusted, gross lipstick!!!! I know for a fact that restaurants can not serve used glasses for refills. They must use a clean glass due to health code regualtions. We ask to speak to a manager and 25 minutes SLOWLY go by. We stop the waitress and ask where he is twice and she says that he is on an "important call." By this time we have had enough and we go to the bar area where she says he is taking the important call. When we see him he is not on the phone, there are no customers at the bar and he is casually wiping the counter. My friend tells him of our situation and he replys, "I am sorry. What would you like me to do?" We just want to leave the restaurant at this point. We did not eat the desserts because of the disturbing lack of cleanliness, and with all the bad fod and drink taken off the check, the total would have came to 3.00. He does nothing for us by try to get more food in our mouths. We both decline and walk out. We get no more than 15 feet from the door, when the manager screams for us to stop and says "I understand you did not pay your bill. You know, leaving a restaurant without paying your bill is as good as stealing." My friend says that she will be calling the health department and that he needs to back up and let us go. (It is important to note that everyone in the restaurant is looking out the bay windows as the manager is fighting with us over 3.00). My friend threatens to go back inside and announce the hair and lipstick ordeal to which the manager replies "Go ahead it's a free country." When my friend attempts to go back into the restaurant, he says "Have a good day." Needless to say, I will NEVER go back here. If you like to drink out of glasses with crusted lipstick and enjoy other peoples hair in your food--you have found the perfect place to dine! Review By: B. Jones From Hudson, Ohio

Very bad experience September 03, 2007 Service Overall        I have never been to the Tomato Grill. I have heard tons of good things about it, so today I decided to attempt to bring a party of 4 in for a late lunch. As I was standing at the podium, I was ignored for 8 minutes. After another party arrived they were seated ahead of me. I then waved at the bar tender, and he stated that someone will be right with me. I took a look at the menu, had enough time to read it over and another party of 3 arrived. They too were greeted politely and seated. I asked the bar tender if they had reservations, he said "no they do not." At this time I handed the bar tender my menu, politely smiled and left. I hvae no idea what the food is like, I really wanted to try it. I cant comment on the food, but the service SUCKS!!!! Review By: Mark From Hudson Ohio

Fresh taste will please the most discriminatory diner! April 01, 2006 Food Service Atmosphere Cleanliness Overall        Upscale atmosphere w/ warmth & hospitality of grandmas kitchen. Everything is so fresh, right down to the basil leaves that top your entree! Favorites, and there are many to choose from, are the Center Cut Pork Chops, Chicken Parmesan, Crab Cakes, Crab Stuffed Salmon Eggplant Parmesan, Gnocchi, Gorgonzola Crusted Grouper, Penne Puttenesca & Veal Parmesan. Leave room for dessert, the Tiramasu Torte and the Spumoni are out of this world!! Review By: Kim Graham From Hudson

Too heck with you downsayers January 05, 2006 Food Service Atmosphere Cleanliness Overall        When I use to work at Morse Controls, we use to go to "The Red Tomato" for lunch all the time, back when it was accross the street in the Acme plaza. Since it moved, I was ify about trying it but lo and behold, it was just as good as before. I had the Veal D'Agnese's and even asked for a substitution, which they did without batting an eyelash. So I would tell it to all my friends! Review By: Jennifer Olson From Mantua