Description of Work:
Found this company in the Gold Clipper mailer. First scheduled appt. = no call/no show.
I should have considered that a warning... After the original no call/no show, I called the local #. My call was returned 3 days later. Appointment rescheduled. Technician arrived for evening appt. It's winter/dark outside, and he had no flash light? "I can run to the drug store and get one, I guess." Wtf? I loaned him my flashlight. ~ff~ Technician determined roof is "too slippery to work on. Can we reschedule during daylight?" No. I work days, and can't take time off. We reschedule for 3 days later, another evening appt. Exterior inspection indicated my chimney has a cemented cap at roof access. Makes sense, as my fireplace is ventless/non wood-burning (gas log). Technician tried to sell me on BREAKING THE CEMENT-ADHERED CHIMNEY CAP to do a sweep, requiring add'l masonry work? Um...no. Just do what's necessary to complete service/cleaning from the inside
(cosmetic!) flue entry point, thank you.
Comments:
Work completed Nov.6 ~ff~ Nov.15. First day of horizontal winds/day-long rain. I'm in the attic and sense...something isn't right. Intuition = inspecting the chimney. Roof insulation is wet, sagging, and dripping from a corner where it'd pulled away from the entry point: chimney. Water damage on the attic floor below. Yikes! I wiped it up and secured a drip pan beneath the leak, which is dripping only down one side of the chimney. Hmm? I walked outside to inspect my chimney. Visual evidence of broken flashing. A section actually missing... at attic leak point?... I've owned my house for 6 months. I visually inspected roof/chimney when I bought my house in May. Professional home inspection deemed chimney/flashing in perfect condition. Inspected again during a killer rain storm in April. Flashing totally adhered and secure; all was fine, both incidences... until I had my chimney serviced by Chimney Cricket.
FYI: 1-800# on my invoice = a wrong #. Local # = vm. Left message.
Why did you choose this service provider?
price
Have you used this company before?
No
What did you like most about this service provider?
national presence. company website.
What did you like least about this service provider:
service. technician broke my chimney flashing.
What where the payment terms when dealing with this service provider:
nefarious. technican noted cc payment to be called in? weird. i wrote a check.
What suprises came up during the course of the project?
1-800# on my invoice does NOT match 1-800# on website. I called to verify.
Words of advice you would give others about this service provider:
Avoid Chimney Cricket. My exp. = inept technican, poor customer service response time, and incorrect contact info.
Words of advice you would give to this service provider:
Check your 1-800# stamp used on invoices. It's inaccurate.
Other Information:
Left vm on 1-800# on my invoice as a courtesy to the person this # is evidently, erroneously assigned to. He thanked me for the heads-up, and assured me he is no way affiliated with Chimney Cricket.
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